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两大秘诀成就这家巧克力小企业的商业传奇

Emma Burleigh
2025-05-19

低成本策略正推动Tony’s Chocolonely公司迈向新高度。

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图片来源:Courtesy of Tony's Chocolonely

• 去年小型巧克力巨头Tony’s Chocolonely收入达2.3亿美元,背后是两大商业策略:依托网红开展非传统广告营销,坚持公平透明的品牌使命。这一营销策略赢得了注重价值的年轻消费者青睐,低成本策略正推动公司迈向新高度。

几十年来,美国家庭的食品柜里总少不了Ghirardelli和Lindt等糖果品牌,如今这一赛道迎来了新玩家。

Tony’s Chocolonely是巧克力行业的小品牌,2005年进入荷兰市场,20年后成功征服了美国消费者。在与Ben & Jerry’s、ALDI和Feastables等品牌的合作推动下,去年该公司收入达2亿欧元(约合2.3亿美元)。这家巧克力小公司成功的背后,是两大营销策略。

过去20年,Tony’s的经营理念始终如一:追求极致透明的供应链,打造美味、可持续且公平的巧克力。在Z世代和千禧一代等注重价值的消费者主导的市场中,这一策略大获成功。还有个秘诀是指向精准的广告策略。近年来,该公司放弃传统营销手段,开始跟社交媒体网红合作打造爆款。

研究其成功经验,可向其他小企业提供一些增长的思路。

依托网红打造爆款活动

走进Whole Foods、沃尔玛(Walmart)或塔吉特(Target)的糖果货架,总会看到色彩缤纷的巧克力。在单调的米色零食货架上,Tony’s包装独树一帜,如今更在互联网上引发热潮。

尽管成立已有20年,Tony’s近年才真正开始投放广告。见识了TikTok和Instagram社交媒体上爆款的威力后,公司逐渐发现利用借势推广产品的潜力。该品牌找准了一个热点,有人发布了意式咖啡浇在巧克力上,然后巧克力缓缓融化的治愈视频,随后爆火了一把。

“我们大概两三年前才开始做广告。之前一直不喜欢在媒体上宣传,”Tony’s美国市场负责人艾达莉·索萨·沃克对《财富》杂志说,“发现这一巧克力相关热点后,我们开始加大跟网红合作,寄送更多产品,之后又发现了更多能利用的热点。”

Tony’s独特的营销策略不仅成本低廉,跟广告牌和电视广告相比还更加自然。2022年进驻沃尔玛货架后,公司预算变得充足,开始全力跟内容创作者合作营销。事实证明这一策略非常成功,因为借助网红推广能建立情感联系,Z世代等数字原住民与喜欢的网红建立了准社交关系。看到喜爱的创作者推广Tony’s,消费者跟品牌的联系也会加深。

“确实提升了情感体验。”沃克说,“人们会觉得,‘吃这块巧克力时,它只属于自己,是我的享受。这是我的独处时光。’我们发现,随着类似消费体验增加……强调片刻宁静的感觉越发重要。”

坚守透明和公平的价值观

如今,很多行业品牌都在努力向具有社会意识的年轻消费者宣传道德理念。Tony’s从一开始就采用了这一策略。

“人们需要使命驱动的品牌,追求更优质的产品,不管是品质更佳还是成分更健康,”Tony’s北美负责人杜桑・武约维奇对《财富》杂志说,“这是很自然的趋势,Tony’s正好契合。我们的消费者是零售商争相吸引回实体店的年轻高收入群体。大家都在抢这些消费者。”

Tony’s Chocolonely从创立之初就与众不同,在充斥着不公平和不诚信的可可行业中一直标榜公平。该公司反对西非巧克力生产中的强迫劳动和剥削现象,甚至故意将巧克力块做成不规则形状以影射行业不公。

公司发起的“Tony’s开放供应链”倡议还联合志同道合的企业,共同监督可可采购链。该倡议通过确保工人生活工资,与农民长期合作,追踪可可来源等措施,“努力结束结构性贫困,建立更公平的关系”。目前与Tony’s合作的知名品牌包括Ben & Jerry's、ALDI、Feastables和Waitrose等。(财富中文网)

译者:夏林

• 去年小型巧克力巨头Tony’s Chocolonely收入达2.3亿美元,背后是两大商业策略:依托网红开展非传统广告营销,坚持公平透明的品牌使命。这一营销策略赢得了注重价值的年轻消费者青睐,低成本策略正推动公司迈向新高度。

几十年来,美国家庭的食品柜里总少不了Ghirardelli和Lindt等糖果品牌,如今这一赛道迎来了新玩家。

Tony’s Chocolonely是巧克力行业的小品牌,2005年进入荷兰市场,20年后成功征服了美国消费者。在与Ben & Jerry’s、ALDI和Feastables等品牌的合作推动下,去年该公司收入达2亿欧元(约合2.3亿美元)。这家巧克力小公司成功的背后,是两大营销策略。

过去20年,Tony’s的经营理念始终如一:追求极致透明的供应链,打造美味、可持续且公平的巧克力。在Z世代和千禧一代等注重价值的消费者主导的市场中,这一策略大获成功。还有个秘诀是指向精准的广告策略。近年来,该公司放弃传统营销手段,开始跟社交媒体网红合作打造爆款。

研究其成功经验,可向其他小企业提供一些增长的思路。

依托网红打造爆款活动

走进Whole Foods、沃尔玛(Walmart)或塔吉特(Target)的糖果货架,总会看到色彩缤纷的巧克力。在单调的米色零食货架上,Tony’s包装独树一帜,如今更在互联网上引发热潮。

尽管成立已有20年,Tony’s近年才真正开始投放广告。见识了TikTok和Instagram社交媒体上爆款的威力后,公司逐渐发现利用借势推广产品的潜力。该品牌找准了一个热点,有人发布了意式咖啡浇在巧克力上,然后巧克力缓缓融化的治愈视频,随后爆火了一把。

“我们大概两三年前才开始做广告。之前一直不喜欢在媒体上宣传,”Tony’s美国市场负责人艾达莉·索萨·沃克对《财富》杂志说,“发现这一巧克力相关热点后,我们开始加大跟网红合作,寄送更多产品,之后又发现了更多能利用的热点。”

Tony’s独特的营销策略不仅成本低廉,跟广告牌和电视广告相比还更加自然。2022年进驻沃尔玛货架后,公司预算变得充足,开始全力跟内容创作者合作营销。事实证明这一策略非常成功,因为借助网红推广能建立情感联系,Z世代等数字原住民与喜欢的网红建立了准社交关系。看到喜爱的创作者推广Tony’s,消费者跟品牌的联系也会加深。

“确实提升了情感体验。”沃克说,“人们会觉得,‘吃这块巧克力时,它只属于自己,是我的享受。这是我的独处时光。’我们发现,随着类似消费体验增加……强调片刻宁静的感觉越发重要。”

坚守透明和公平的价值观

如今,很多行业品牌都在努力向具有社会意识的年轻消费者宣传道德理念。Tony’s从一开始就采用了这一策略。

“人们需要使命驱动的品牌,追求更优质的产品,不管是品质更佳还是成分更健康,”Tony’s北美负责人杜桑・武约维奇对《财富》杂志说,“这是很自然的趋势,Tony’s正好契合。我们的消费者是零售商争相吸引回实体店的年轻高收入群体。大家都在抢这些消费者。”

Tony’s Chocolonely从创立之初就与众不同,在充斥着不公平和不诚信的可可行业中一直标榜公平。该公司反对西非巧克力生产中的强迫劳动和剥削现象,甚至故意将巧克力块做成不规则形状以影射行业不公。

公司发起的“Tony’s开放供应链”倡议还联合志同道合的企业,共同监督可可采购链。该倡议通过确保工人生活工资,与农民长期合作,追踪可可来源等措施,“努力结束结构性贫困,建立更公平的关系”。目前与Tony’s合作的知名品牌包括Ben & Jerry's、ALDI、Feastables和Waitrose等。(财富中文网)

译者:夏林

• Small chocolate titan Tony’s Chocolonely raked in $230 million last year thanks to two business strategies: leaning on non-traditional advertising through influencers, and sticking behind its mission of equity and transparency. Its marketing strategy has wooed young, value-driven consumers—and it’s a low-cost strategy propelling them to new heights.

Confectionary favorites like Ghirardelli and Lindt have stocked American pantries for decades—but a newcomer has entered the ring.

Tony’s Chocolonely is a small chocolate brand that hit Netherlands markets in 2005—and two decades later, U.S. shoppers are craving a bite. The business raked in €200 million (~$230 million) in revenue last year, bolstered by its partnerships with Ben & Jerry’s, ALDI, and Feastables. The chocolatier rose to cult-classic stardom by leaning on two marketing tactics.

Tony’s stuck to a consistent business philosophy over the past twenty years: creating delectable, sustainable, and equitable chocolate with the utmost sourcing transparency. In a market filled with value-conscious shoppers like Gen Z and millennials, the strategy proved to be a huge win in the larger picture. Tony’s also soared to success with its hyper-specific advertising strategy. Forgoing traditional marketing until recently, the small chocolate business now partners with social media influencers to create viral sensations.

Studying its playbook for success could teach other small businesses how to grow.

Leaning on influencers to drum up viral campaigns

Stroll down the candy aisles of Whole Foods, Walmart, and Target, and you’re sure to pass by colorful chocolate bars with whimsical branding. Tony’s stands out on a monotone shelf of beige treats—and now it’s attracting attention across the internet.

Despite being around for two decades, Tony’s didn’t actually advertise its products until recently. Witnessing the power of viral social media moments on TikTok and Instagram, the brand recognized the potential of advertising through these trends. It recognized the perfect fad—satisfying videos of people pouring espresso over chocolate bars, slowly melting the bar into their mug before the coffee spills over—and capitalized on the moment.

“We only started advertising two, three years ago. Before that, we were very anti-media,” Aidaly Sosa Walker, head of U.S. marketing for Tony’s, told Fortune. “We saw that trend, which was using chocolate. So then we started working closer with this influencer sending more products. We then identified multiple trends that we could tap into.”

Tony’s unique marketing strategy is low-cost, and comes across as more organic compared to billboards and TV commercials. Once the brand made it to Walmart shelves in 2022, the company had the budget to go all-in on partnering with content creators for marketing. This has proved to be incredibly successful, as the business could tap into an emotional bond; young, digital natives like Gen Z form parasocial relationships with their favorite influencers. When the creators they watch and love promote Tony’s, it fosters a deeper bond with consumers.

“It’s really adding to that emotional experience,” Walker said. “People feel like, ‘Okay, when I have this chocolate, it’s for me, it’s my treat. It’s the moment to myself.’ We see there’s an increase in consumer experience with that…having a moment of sanity has become more important.”

Sticking true to its values of transparency and equity

Brands across many industries are now trying to promote their ethics to young, socially-conscious consumers. But Tony’s has embraced that strategy from the start.

“People want mission-driven brands. They want premium, and they want better for you—either better or healthier ingredients,” Dusan Vujovic, head of North America for Tony’s, told Fortune. “This is a natural trend that Tony’s fits into. Our consumers are younger, higher-income consumers that retailers really want to get back into the stores. They all fight for that type of consumer.”

Tony’s Chocolonely set itself apart from the pack early on—it promotes itself as a fair cocoa producer in an industry riddled with inequity and dishonesty. The business has stood against forced labor and exploitation in West Africa’s chocolate production, even dividing up its candy bars in unequal pieces to represent the injustice in the system.

The small business’ initiative, “Tony’s Open Chain,” also brings like-minded companies together to interrogate where they source their cocoa. The pledge “seeks to end structural poverty and establish more equitable relationships” by adjusting worker wages to a livable standard, promoting long-term commitments to ensure stability for farmers, and tracing where the cocoa comes from. Notable partners of Tony’s Open Chain include Ben & Jerry’s, ALDI, Feastables, and Waitrose.

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